TERMS AND CONDITIONS
Website and all social media is operated by Tony’s Cakes. Throughout the site, the terms “we”, “us” and “our” refer to Tony’s Cakes.
TERMS & CONDITIONS
Thank you for choosing Tony’s Cakes LLC
These terms and conditions serve as the contract between the customer and Tony’s cakes. Once invoice paid, the customer is agreeing to the terms and conditions.
Terms and conditions are subject to change without notice.
BOOKING ALL APPOINTMENTS IS REQUIORED REGARDLESS OF VIA PHONE, TEXT, DM CONVERSATION)
PAYMENTS
--All sales are final.
--All payments are non-refundable. Store credit can only be issued. Unless a mistake that is made by Tony’s cakes. Any refund or store credit requests must be submitted in writing via email to antonio@tonyscakesllc.com. Tony’s cakes LLC has 48-hour period to review this request and determine an outcome. The outcome will be sent the email address of the requester.
Deposits are required for all OCCASIONAL CAKES. Deposits is 50% of final total.
--The initial deposit reserves your event date, is non-refundable and non-transferable. Its monetary value cannot be applied to store credit or a later date. When we take your event order, we begin the process of declining other orders. As we get closer and closer to your event date, the chances of re-booking your date are greatly reduced.
--The balance must be received within the following time frames below. Reservation deposits should be received within 48 hours of invoice receipt. Final payments are due on the date specified in the invoice. (3 days before pickup)
cupcake orders under two dozen, payment is due same day.
Cheesecake orders under two pies payment is due same day.
CHANGES
-- Any changes for the size, flavor, themed
, etc. of the cake cannot be guaranteed and be subject to additional charges.
--All changes to existing orders must be submitted in writing through email only. Changes communicated via phone, social media messaging, text, etc. will not be honored. $25 fee will be added
OCCASIONAL CAKE ORDERS (birthday, shower, anniversary, etc.)
for cakes Over $100, a 50% non-transferable deposit in required to confirm your reservation. Final payment is due three (3) days before pickup. payment in full is required to confirm your reservation. If this order has been placed within 30 days of the event date, payment in full is required to confirm your reservation.
(A 15% late fee will be charged each day the final payment is late.)
LATE PICKUPS
We Understand that situation may happened unexpectedly but please inform us (if) you may be running late for pick up 30 mins prior to scheduled pickup time or a 10 fee will be added. Picking up an hour late is a $20 fee (added), picking up two hours late is a $40 fee. All fees must be paid to receive cake, no refund of any kind will be credited.
LAST MINUTE ORDERS
Orders place less than a week notice is $30 rush fee.
invoice is DUE same day of booking.
VARIATIONS IN DESIGN
While Tony’s Cakes makes every effort to provide exactly the flavor, filling, decoration, size, color, shape, and design discussed during consultations, creating cake is an art form and may be subject to variations.
-- If the customer supplies an image or likeness to be created, Tony’s Cakes will make every attempt to make the item as close to the likeness as possible (Will never promise the exact design). In the event that the product requires equipment or ingredients that cannot be obtained within the time allotted (exotic flavors, molds, shapes, stamps, texture, additional novelty such as glitter), the closest resemblance available will be used to complete the product.
-- Color matching is not a precise science and different sugar substrates take color differently. Tony’s Cakes will do everything possible to make substrates match to each other and to match provided color swatches, but sometimes it is not possible to make a 100% perfect color match and some colors are just not achievable using food grade dyes.
-- Tony’s Cakes cannot match a “verbal” color or a color sent via electronic device, as all monitors display color differently. To attempt a color match, you must provide a color swatch 14 days in advance of the event.
RIGHTS & WAIVERS
-- Tony’s Cakes LLC reserves the right to take photos of the product for display or promotion without the customer's consent.
-- Tony’s Cakes LLC is not responsible for any damage to the cake after delivery/set up / or pick up is complete. Cakes are heavy and require a climate-controlled environment (at or below 75 degrees). (Delivery/set up only available for four tier cakes)
-- when customer to pick up the cake, the customer is responsible for the cake as soon as it leaves Tony’s Cakes LLC premises. Upon visual inspection of cake and its departure from the premises, the customer approves the cake's visual appearance and waives any rights to a refund based on the style, design or visual appearance of the cake. Unless a mistake is made by Tony’s cakes, If agreed upon, a refund or store credit may issued.
-- The product may contain or come into contact with milk, wheat, nuts, soy and other allergens. The customer is responsible for notifying the guests. Tony’s Cakes LLC is not responsible for any adverse effects of allergic reactions.
-- Upon the event of a natural disaster, accident or other situation outside of Tony’s Cakes LLC control, this contract may be voided.
-- Tony’s Cakes LLC will endeavor to perform its services in a professional manner and provide the best customer experience possible. In the event that our products or services do not meet our high standards, or the client is dissatisfied, we may--at our discretion--provide the amount paid for those products and services in the form of store credit. Tony’s cakes LLC total liability is hereby limited to amounts paid to Tony’s cakes LLC for its goods and services. Tony’s cakes LLC will not be liable for any special, incidental, punitive, or consequential damages, whether foreseen or unforeseen, regardless of whether liability is based on breach of contract, breach of express or implied warranty, negligence, strict liability, tort, or otherwise.
-- Only items, actions and dessert details explicitly listed in the invoice are guaranteed by Tony’s Cakes LLC
CANCELLATIONS
• Any cancellations must be made 48 hours in advance in writing and will result in store credit only.